Refund policy

Last Updated: November 11, 2026

Thank you for shopping at smstudio24 (accessible via https://smstudio24.in). We take immense pride in crafting and delivering high-quality furniture pieces, including our tables, storage units, and racks.

Because furniture items are bulky, carefully finished, and prone to transit damage during multi-leg shipping, we have established clear guidelines regarding returns, replacements, and refunds. Please review them carefully before placing an order.

1. Return & Replacement Eligibility Window

Customers may request a replacement or return within 7 days of delivery.
Requests initiated after 7 days from the delivery date cannot be entertained.

2. Conditions for Return & Replacement

Returns and replacements are accepted only under the following circumstances:

Transit Damage: The product arrived broken, chipped, cracked, or severely scratched during transit.
Defective / Manufacturing Fault: The product has missing parts, structural instability, or manufacturing defects that hinder assembly or use.
Incorrect Item Delivered: You received a model, color, or specification different from what you ordered.

Requirements for Approval:

The item must be in its original packaging along with all accompanying accessories, hardware, knobs, legs, and documentation.
Mandatory Unboxing Video/Photos: To claim damage or missing components, customers must provide clear photos or a short unboxing video highlighting the issue and showing the shipping label on the package.

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

Custom-made or personalized furniture (e.g., custom dimensions, personalized finishes).
Items showing signs of customer mishandling, unauthorized alterations, or damage incurred during improper DIY assembly.
Clearance or promotional sale items explicitly marked as "Final Sale".

4. How to Initiate a Return or Replacement

To report a damaged, defective, or incorrect order, contact our support team within 7 days:

Email: sagraram.work@gmail.com
Phone / WhatsApp: +91 9082500452
Required Details:
- Order ID / Invoice Number
- Contact Name and Phone Number
- Clear images and an unboxing video demonstrating the defect/damage

Our support team will review your request within 24–48 business hours.

5. Reverse Pickup & Inspection

Once your return/replacement request is validated, we will schedule a reverse pickup through our logistics partners (e.g., Shiprocket Pan-India network).
Please ensure the furniture piece is securely disassembled (if applicable) and packed in its original carton box to avoid further transit damage.
Upon arrival at our warehouse, our quality control team will inspect the product.

6. Refunds

Prepaid Orders: Once the returned item passes quality inspection, your refund will be processed back to the original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days.
Cash on Delivery (COD) / Bank Transfer: If applicable, refunds will be credited via NEFT/UPI transfer to the customer’s verified bank account after confirmation of account details.
Shipping Fees: Original shipping charges (if applicable) are non-refundable unless the return is due to our error (wrong or damaged product delivered).

7. Order Cancellations

Orders can be cancelled free of charge before the product has been dispatched from our facility.
Once the consignment has been handed over to the courier partner, the order cannot be cancelled in transit. You may refuse delivery upon arrival or proceed through the standard return procedure if eligible.