Shipping policy

Last Updated: November 11, 2026

At smstudio24 (accessible at https://smstudio24.in), we are committed to delivering your furniture pieces safely, securely, and in pristine condition. Because furniture products (such as study tables, coffee tables, customized units, and shoe racks) are solid and bulky, each piece is packaged with protective corner guards, cushioning, and reinforced carton packaging before leaving our facility.

Please review our shipping terms and delivery procedures below.

1. Order Processing & Dispatch Timelines

Standard In-Stock Products: Orders are processed, packed, and handed over to our logistics partners within 2 to 4 business days after payment confirmation.
Customized / Made-to-Order Pieces: Custom-dimension tables or specific requested finishes require dedicated manufacturing and curing time. These orders typically dispatch within 5 to 8 business days.
Orders are not processed or dispatched on Sundays or national/public holidays.

2. Estimated Delivery Timeframes

We deliver Pan-India via surface transport through reliable courier and freight networks (including Shiprocket surface logistics). Estimated transit times after dispatch are as follows:

Delivery Zone	Estimated Transit Time (Post Dispatch)
Metro Cities (Mumbai, Delhi-NCR, Bengaluru, Pune, etc.)	4 – 7 business days
Rest of India (Tier 2 / Tier 3 Cities)	6 – 10 business days
Remote Locations & Northeast Regions	8 – 14 business days

Note: Delivery timelines are estimates provided by logistics partners and may vary during adverse weather conditions, regional transit restrictions, or peak festival seasons.

3. Shipping Charges

Standard Shipping: Applicable shipping rates (or free shipping offers, if active on the store) are calculated and clearly displayed at checkout before you finalize payment.
Any local entry taxes, octroi, or regional road permit requirements (wherever applicable in specific states) will be communicated prior to final delivery.

4. Shipment Tracking

Once your consignment is picked up from our warehouse, you will receive an automated tracking link and Air Waybill (AWB) number via email and SMS/WhatsApp.
You can monitor the real-time movement and expected arrival date of your parcel directly through the tracking link.

5. Delivery Conditions & Important Instructions

Ground-Floor / Doorstep Delivery: Due to the physical bulk and weight of furniture cartons, courier partners provide standard doorstep delivery to the ground floor or main entrance of multi-story buildings with elevator access. Carrying heavy consignments upstairs without elevator access is subject to courier personnel discretion.
Inspection Upon Arrival: We strongly advise inspecting the exterior carton upon delivery. If the packaging shows severe tear, compression, or tampering:
1. Take clear photos of the damaged packaging before accepting.
2. Note the damage on the courier delivery proof of delivery (POD) sheet.
3. Notify our support team within 24 hours.
Assembly: Unless explicitly stated otherwise on the product page, our furniture is designed for effortless DIY setup with included assembly guides and pre-drilled hardware.

6. Undelivered Shipments & Address Changes

Our courier partners attempt delivery up to 2 to 3 times and contact the recipient via phone before marking a package as undelivered.
If a package returns to our facility (RTO - Return to Origin) due to an incorrect/incomplete address or continuous unavailability of the recipient, re-shipping charges may apply for re-dispatch.
If you need to update your delivery address, please contact our support team immediately within 12 hours of placing the order. Once dispatched, delivery addresses cannot be redirected in transit.