Terms of service

Last Updated: November 11, 2026

Welcome to smstudio24. This website is operated by smstudio24, accessible at https://smstudio24.in. Throughout the site, the terms "we", "us", and "our" refer to smstudio24.

By visiting our site, browsing our product catalog, or purchasing furniture from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms", "Terms of Use"), including those additional terms, conditions, and policies referenced herein or available via hyperlink.

Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

1. General Conditions & Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including copyright and trademark laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services and potential legal action where warranted.
We reserve the right to refuse service to anyone for any legitimate reason at any time.

2. Products, Accuracy of Information & Specifications

Handcrafted / Finished Goods: Our catalog comprises furniture pieces including study tables, coffee tables, side tables, customized tables, and shoe storage units. Because wood grains, engineered boards, and metal finishes may vary naturally, slight variations in texture, grain, and color finish between photographs displayed on the website and the delivered product may occur.
Dimensions: We provide accurate dimensions for our furniture units. It is the customer's responsibility to measure door openings, hallways, stairwells, and intended room spaces prior to purchasing to ensure the product fits comfortably upon delivery.
Pricing & Availability: Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue any product or service without liability.

3. Orders, Billing & Account Information

Order Acceptance: We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or phone number provided at the time the order was made.
Payment Terms: Full payment is required at checkout through our authorized payment gateways (UPI, debit/credit cards, net banking, or approved wallets) before an order is processed for production and shipping, unless explicit Cash on Delivery (COD) terms are offered.
Information Accuracy: You agree to provide current, complete, and accurate purchase and account information for all orders placed at our store. You agree to promptly update your account and other information, including your email address and delivery address, so that we can complete your transactions and contact you as needed.

4. Shipping, Delivery & Transit

Logistics Handling: We fulfill and ship orders Pan-India using third-party courier and logistics partners (e.g., Shiprocket Pan-India fulfillment network).
Delivery Timelines: Stated delivery timeframes are estimates. Delays caused by courier operational bottlenecks, weather conditions, local holidays, or transit restrictions are outside our direct control, though our team actively tracks and supports every consignment.
Safe Delivery Access: Customers must ensure accessible drop-off conditions at their delivery address. Multi-story carrying or assembly services are subject to courier partner capabilities and local availability.

5. Return, Replacement & Cancellation

Your purchase is subject to our dedicated Return and Refund Policy. Please review our policy for specific guidelines regarding reporting transit damage, structural defects, missing hardware, or initiating replacement claims within the allowed 7-day delivery window.

6. Third-Party Tools & Links

Certain content, tools, and payment gateways available via our Service may include materials and systems provided by third parties (e.g., Shopify, PhonePe, Shiprocket).
Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating content or accuracy, and we warrant no liability for third-party materials, websites, or transactions completed with third parties.

7. Intellectual Property

All content included on this website—including furniture designs, brand names, logos, product descriptions, website text, graphics, images, and digital layouts—is the proprietary property of smstudio24 and is protected under applicable Indian and international intellectual property and copyright laws. Unauthorized reproduction, modification, or distribution is strictly prohibited.

8. Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose or to solicit others to perform unlawful acts.
To violate any international, central, state, or local regulations, rules, or laws.
To infringe upon or violate our intellectual property rights or the rights of others.
To upload or transmit viruses, malware, or any other type of malicious code that could compromise the site’s functionality or security.
To collect or track the personal information of other users.
To engage in scraping, spamming, phishing, or spidering the site.

9. Disclaimer of Warranties & Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall smstudio24, its proprietors, directors, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, lost data, replacement costs, or similar damages—arising from your purchase or use of any product sourced through the Service, or from any improper DIY assembly, misuse, or alteration of furniture pieces.
Our maximum liability to you under any circumstances shall not exceed the amount actually paid by you for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless smstudio24, its partners, officers, agents, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

11. Governing Law & Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you goods or services shall be governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts in Maharashtra, India.

12. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or Service following the posting of any changes constitutes acceptance of those revisions.